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Business operations planning & metrics analysis |
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Business process management & documentation |
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Project cost tracking & cost management to budget performance goals |
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Budgeting, cost & revenue forecasting, presentation to management teams |
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Service billing & billing data management
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Small-business marketing project management |
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Creation of print & web advertising materials - graphic design and copywriting |
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World-class execution of sales, product support, & order managment |
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Member services coordination, expert-certified training, competition planning |
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Experienced retail sales, excellent customer service and relationship development
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Product photography, commercial portraiture, event photography, photojournalism |
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Website creation, upkeep, & management of HTML & PHP-based sites |
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Graphic design: logo manipulation, advertising artwork, image manipulation, photo editing / correction / enhancement, creative design for print & web projects
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** Developed print, web, and face-to-face marketing programs for small business
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** Developed marketing & advertising content in print and web formats
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** Authored and edited multiple business process documents for Fortune 500 IT service provider
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** Created a billing & reporting model to track service billing metrics, forecasting, and revenue disposition, and provide periodic reporting of sales data for ~$50M annual billing for the world's leading IT infrastructure & service provider
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** Advised Executive and Project Management teams on budget, cost performance to-target, day-to-day operational metrics, and service support efficienty for accounts ranging from $1M to over $100M annually for the world's leading IT infrastructure & service provider
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** Delivered quotation-to-shipment sales & product support for domestic and international customers in support of an advanced technology industrial equipment manufacturer
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** Developed & managed sales & production scheduling for production of equipment shipping between $100k to ~$1M per month in finished products, system refill services, and warranty repair
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** Own and operate Firesky Photography as a sole proprietorship business providing photography, web management, and graphic design to individuals and small businesses
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** Coordinated commemorative products & brewery merchandise consignment program for Great American Beer Festival in 1998 and 1999
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Apple Mac OS X, Microsoft Windows, Redhat Linux
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MS Office on Windows & OS X platforms (Word, Excel, PowerPoint, Outlook) |
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Lotus Notes, Brio Explorer (database reporting tool), ERP/MRP software, Point-Of-Sale & membership tracking software, office networking across Mac & Windows platforms, FTP data transfer for internal & external data management
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Adobe CS3 - Photoshop, Dreamweaver, Illustrator & Flash (currently learning Flash) |
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Adobe Lightroom 2 & Apple Aperture - photo management & editing |
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Adobe Acrobat & Mac OS X - .PDF document creation & management |
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Apple iLife & iWork applications for basic web editing, presentation, & photography
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Office & Business - PC & Mac computers, networked & shared information systems, copiers, printers, fax, 10-key, filing systems, postage metering, multi-line telephony |
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Photography - SLR cameras & lenses, studio lighting & backgrounds, editing systems |
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Industrial - warehouse systems, forklift experience, delivery vehicles
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Bachelor of Science, English |
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additional fields of study include engineering, creative writing, communication, Spanish, physical sciences and journalism |
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Certified Trainer - Pistol |
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Certified Range Safety Officer |
full resume and references available upon request
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